Definitions
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organisation placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment.
Shipping Policies
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping does not apply to any orders shipped outside of the country. Additional shipping will be charged for orders shipped outside of country. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
More detailed information on our shipping policies is available here: shipping policy.
Refund/Return Policy
Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase.
The buyer must contact the seller by email: theteam@customersupport.care or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
Please see our return policy for more detailed information: return policy.
Cancellation
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Complaints
Any complaints about items or the seller should be submitted to our support team. Please email: theteam@customersupport.care. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of the site owner’s state.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
A 12.5% service and processing fee applies on all cancellations.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Due to current HIGH DEMAND - please allow 7 to 14 days for delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in South East Asia will be shipped by ePacket or DHL Courier depending on the weight and size of the product.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
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New Zealand Dollar (NZ$)
Excellent
Pleasant, but not particularly clear about the composition, on the label several options, but none is even noted. A few threads from the filling burned, it seems to smell burnt feathers, but for some reason the lumps remained, so it is unclear what it is
Excellent blanket)) quality is good)) special thanks for the gift))
Thank you! Wonderful blanket. Fast shipping
super fast delivery approx 2 weeks. blankets looks like from pic
Excellent. The second one I've purchased.
Really impressed by the way it's packaged, nice and professional, and economic. Tried the silk comfort last night, nice smell and I love it! Plus, it arrived on the day estimated.
The product corresponds to the description. The blanket is light and warm enough, for a soft climate the summer version of the blanket is well suited.
Blanket very warm (took winter), but it is not a hot, supports the body temperature. Sleep is very comfortable. Quality very worthy. Thank You Very Much.
Blanket really with silk filling. Book summer, still, tonkovat, had a winter to take. THE other complaints. Drive for about a month, courier. SDEK, as usual, is not of good service, so get a week later than it could. Packed tightly. IN a gift towel. Honest store, particularly not communicated
Nice product and friendly store. It arrived quickly and had no smell. Enclosed a cute gift, too. Very pleasant to do business with.
I ordered two 200/220 blankets on 23.11.18 and as early as 07.12.18 the package was in my house. The package is packed very well. The blankets look very good quality and are very beautiful. Communication with the store is excellent and it sells well and reliable. I highly recommend selling this. I would give him 10 stars. Thank you very much dear seller ((*. *))
Blanket received. Courier brought directly to your home. Packed blanket was soundly. The Main Thing is not hurt itself covers when unpacking. All match the description. Thanks to the store.
Blanket very good, dolshe fast
Excellent blanket! Have 8 years sleep only under the silk quilt summer and winter, not cold and hot very comfortable. Only for this term silk certainly lost. Ordered a new and very happy. Packed very well-вакуумированно in several layers of film. When launched, it seemed very thin, but when to bed it) and it became air and super comfortable! Summer with our winter heating is more than enough. The Only think quickly bring: Order 11.11, brought home the courier 2.12.
Just what I wanted. Beautiful lightweight doona. My grandson is allergic to dustmites and they dont thrive in the silk. I would like to order again!
Wonderful comforter. It is my second one and I love them. I purchased winter 220x240 and it arrived nicely wrapped in several layers of tape. The comforter is super soft and the inside is silk. Thank you.
Blanket in Moscow. Region it quickly. Week 2-3. Home. Took The summer. Very light and warm. Накрываюсь winter. Gift-cloth)
Great store, good комуницирует and find a compromise. Blankets are good. You Can feel free to buy. Thank You Very Much.
Thank You! Blanket cool! Free Shipping to door!
Delivery in 14 days!! As pictured, Super soft and quality nice.
nice product! thank you!
Excellent blanket, fast home delivery. Thank You Very Much!
Oтличное blanket. It za3 weeks. Inside silk-lock side open-you can see filler. Was in China factory-telling how to identify genuine… Blanket-Correct! Book summer-Great! It Is tightly sealed, while standing office increased in size in three times!
very soft and comfortable. fast delivery
เนื้อผ้านุ่มดี
여름용 이불로 구입했습니다. 그 어떤 솜도 따라올 수 없는 실크솜의 감촉이 매우 좋습니다.
I'm very happy ,great quality and fast delivery
Отличное одеяло.
quilt which is the second buy very satisfied goods and have to be left. super fast arrived the parcel in a very careful store and buyer demands. recommend this shop!!!
Very comfortable and light weight. Adjusting temperature well, breathing well, no sweating. Will buy one for wintertime as well. Yes I do recommend this.
batt
Item exactly as described. Very well packaged for shipping. Ordered 24 April, shipped 4 May, delivered 14 May.
miracle wrong!!! доехало and 49 days. сдэк any not shipping, and some cse muddy (ксэ). the impression, несли that foot. god oh well with them. доехало blanket safe and sound. packed well, want not crack open even. thanks for store package. напишу later, oh like.
quilt is beautiful! perfectly matches the description and perfectly packed with fast delivery arrived. really satisfied and i will buy new
gorgeous, heavy, warm, winter, and inside, natural silk and outside! fast shipping 3 st petersburg. packed perfectly, пострадало not on the go. to open neat, very not to cut quilt. put the store gift towel. order'll again! seller recommend!
silk quilt with stunning filler. one of the best shopping on my ali. high quality sewing. at the same time it soft, light and warm, below it but согреваешься namely, not потеешь. pick hard had me standard and not to be 240х220 size underwear. now want to order from this store set egyptian cotton, he is very good feedback for. 1,5 month delivery
high quality, very comfortable
quilt very comfortable, light, well made.
match the description, delivery before flats contents to look have zipper-natural silk, very easy and pleasant. satisfied order.
Very fast delivery, the comforter looks great.
Pirkau per nukainavima. Tai plona, tikrai silko antklode. Laaabai dziaugiuosi preke. Lietuvoje buciau suplojusi didelius pinigus. Esu laiminga. thenk you wery wery
flat shipping to one week. soft thin, very pleasant
excellent to buy real silk quilt
-blankets wonderful! like's thin such a warm!!! many thanks! 5 a +++
good quality, will order again
summer, exquisite, but relatively тяжёленькое. used until the waiting for summer. have cut одеяле in front can be checked through which filler. несомненный silk. may winter is order in the future
this is my 3Rd time buying from this store, good quality and fast shipping.