Definitions
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organisation placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment.
Shipping Policies
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping does not apply to any orders shipped outside of the country. Additional shipping will be charged for orders shipped outside of country. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
More detailed information on our shipping policies is available here: shipping policy.
Refund/Return Policy
Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase.
The buyer must contact the seller by email: theteam@customersupport.care or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
Please see our return policy for more detailed information: return policy.
Cancellation
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Complaints
Any complaints about items or the seller should be submitted to our support team. Please email: theteam@customersupport.care. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of the site owner’s state.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
A 12.5% service and processing fee applies on all cancellations.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of the company (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of the company
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
FREE SHIPPING AND DELIVERY
Due to current HIGH DEMAND - please allow 7 to 14 days for delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in South East Asia will be shipped by ePacket or DHL Courier depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
New Zealand Dollar (NZ$)
The blanket went a month, perhaps the first week after placing the order it was simply sewed. Weight, color, overall dimensions and thermal insulation properties correspond to the description. The material of the shell and filler has not yet checked-it is a pity to burn the rag. It is bad that the parcel does not crack and the receipt was already after the end of the warranty period, to extend which the store did not hurry.
Very cool thin light, wide silk really is, consistent with the description, good quality for little money, the child was satisfied, nice color white, well packed in a plastic package shipping less than a month
This is such a nice comforter! The temperature regulation is fantastic and super comfortable. The quality is good. We are very happy with it.
I am very satisfied. The blanket is very good. Best regards Elisabeth Woeien.
Wonderful baby blanket! Fast delivered-only for 3 weeks. Very delicate, light, magnificent. Inside fluffy silk filler, written on elegant finishing tape. Made of very high quality. Almost weightless, but warm. Outer fabric is soft to the touch, beautiful yellow milky small shiny flowers around the фону. Large enough to hide the child in bed or wrap the baby for a walk. Suitable also for discharge Newborn hospital. Ordered for a 2-year old grandson, think enough years before a-6. Very elegant and comfortable blanket. Thank you very much!
Excellent blanket is very high quality. Came very quickly for about 2 weeks. It Was well packaged. No smell. All the details in the. Blanket summer, seams stitched perfectly. Happy recommend buying!
Good blanket, light and fluffy, good, all seams smooth, filling natural silk, the label cartoon caterpillar шелкоряда. Smell in the autopsy was. Delivery fast, the track number.
Selecting a trusted store ordered silk blanket and was satisfied with the purchase. Blanket very pleasant to the touch, soft and air. Like a real silk! Took The baby) color light yellow. Convenient to take with you on your trip, very compact and at the same time warm! Guys, recommend. With tracking and came quickly)
Blankets gorgeous, I loved it. Made of natural silk, sooo easy and pleasant to the body. A Little slippery. Inside a thin layer of filler. Ideal for those, who in an apartment is very warm. Colors are very soft, light pink. Finish silver pattern.
Blankets, size on the baby bed. Easy, good. Average thickness. In the fall and spring Stitched very carefully. Thread and no smell. Flat seams Looks very good Shipping 3 weeks. Packed in ordinary postal packet. Well monitored. The Seller sent immediately after payment Satisfied with the order. Rekomenluyu to buy
Good blanket for summer. Size of the statement: meter and a half. Color is also the same with photos of the store. Blanket soft-touch. Apparently also looks perfectly. Sewn fine, flat seams, protruding or other defects could not be found. Delivered blanket for 2 weeks. Satisfied with the purchase.
Продавец отправил заказ в последний день и после моего письма о намерении отменить заказ. Товар соответствует описанию, очень тонкий слой наполнителя.
Nice, light silk comforter.
Excellent! Quality Products, reliable store.
Gorgeous blanket! Daughter ordered a blanket. Size choose the smallest, that it is perfectly fits in the crib. Blanket it fast enough. All is well packed and track. Not thick enough light, but under it very warm in cold and pleasantly cool when home hot. Amazing! Very high quality sewn. No strings. Flowers straight Shimmer. Super. A Million thanks. Be sure to order for such wonderful blanket. Goods buying definitely recommend.
Match the description. Very light, soft to the touch. But the baby he takes off as all other blankets))
Was very disappointed with the courier service as they left the parcel outside my door without informing me. Im staying in a public housing, anyone who passes by can just take my parcel away. I still give four star as i know that it is not the store's fault but i wont order again unless the delivery service improves.
Blanket happy. All match the description.
отличное одеяло, доставка до дома почтой России.....5++++++
Хорошие одеяла для детей.
быстрая поставка, пакет прибыл в отличную форму. прекрасно работает
soft baby blankets 100х150 size, exquisite, light, summer quilt soft, pleasant, really liked baby) package mail 3 week delivered no smell found not of yarn & торчащих
enthusiastic одеялка this i! not ожидала, me so that it will like it. quality is very good, comfortable fabric, easy. расцветка lovely and delicate. покупала baby blankets, заявленным fit all sizes. looks perfect, worth every потраченного рубля. прошиты all seams are good, thread not stick. about 2 weeks shipping заняла and tracking via china post with full of.
very beautiful, easy blanket. all my превзошло standby. заказывала baby after seeing the обрадовался baby very beauty. high quality stitched, filler sintepon. description size 100 × 150. day order sent the store, заняла 2 weeks, отслеживался track. thank you very much, uniquely recommend.
excellent light blanket. fast shipping, отслеживался track number, молодец store, ordinary was packed postal packet. quality at an altitude of blanket, filling of fluff, тоненькое blanket, and warm very easy. perfect fit size. stray no smell, straight thick and all seams, thread not stick up, проплешин without tight filler. to buy recommend.