Definitions
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organisation placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment.
Shipping Policies
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping does not apply to any orders shipped outside of the country. Additional shipping will be charged for orders shipped outside of country. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
More detailed information on our shipping policies is available here: shipping policy.
Refund/Return Policy
Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase.
The buyer must contact the seller by email: theteam@customersupport.care or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
Please see our return policy for more detailed information: return policy.
Cancellation
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Complaints
Any complaints about items or the seller should be submitted to our support team. Please email: theteam@customersupport.care. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of the site owner’s state.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
A 12.5% service and processing fee applies on all cancellations.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Due to current HIGH DEMAND - please allow 7 to 14 days for delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in South East Asia will be shipped by ePacket or DHL Courier depending on the weight and size of the product.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
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New Zealand Dollar (NZ$)
It came very quickly. For the first time, for all my Ali orders, delivery in 17 days. Packed very well, in several layers of cellophane and adhesive tape, without air, so you need to unpack carefully so as not to cut the fabric itself. Inside it looks a real fluff and the smell of the feather. Weighs exactly more than 2 kg, heavy. How warm-I will add later.
Wonderful comforter
Three three good Three well emballé
Well received. Good goods
Great!!!!! Thanks :)
Good store
Perfect size and weight are respected thanks for gift I'll in recommend another alike
Thank you the following good products to buy need some royal bar 3900 snapping up the contents at least needs
Thank you very much
Korea in goose down quilt over only one arm length bottom is for LCD touch and purchased a used this order only for shipping came and warmth
Excellent duvet and wonderful customer service. Thank you!
Order arrived in good condition and in time. Product as described. Thank you!
Great product! We are very satisfied. Recommended store.
A little is heavy more ~~ warmth is still not covered did but warm liras believe squeak ^ ^
Good quality cover, awesome down, fast ups shipping to Canada
Blanket was delivered within 20 days and very compactly packaged and carefully, thank You and drawing the relevant goods, I liked it.
Blanket it the next day, at first gave the wrong tracking number. Then the store to correct mistakes and blanket received. There Is a little smell, but I think it will go, gorgeous blanket: Think not freeze in winter. Thank you for the timely communication
Great product.
Very high quality, i totally satisfied! Quick delivery to Kiev, just to home, thanks
К сожалению магазином остался не доволен. Оплатил заказ 01.05.18., получил 13.06.18. Очень долго продавец готовил к отправке заказ. Только 14.05.18. почта зарегистрировала пакет к отправке. И не могу понять, зачем продавец отправил мой заказ через АЛМАТЫ (Казахстан) в Санкт-Петербург, который ехал ещё месяц. На сайте магазина доставка обозначена 7-15 дней. К тому же одеяло получил с небольшим браком, да и пух видимо пожалели. На мой взгляд маловато. Вот такое впечатление оставил этот магазин. P.S. На фото видно тёмное пятно это пух, светлое-пустота. Фото сделано на просвет, может не совсем удачно.
продавец просто супер. товар качественный. упаковано отлично.
запакована good. not вскрывала parcel, therefore as gift подарю, отпишусь. long store despatching went but quickly, уложились in time.
Amazon item highly recommend. Fast delivery high quality much more than I expected. Thank you so much!
blanket is very good. pure down. impurities заметила pen not at all. набито простегано and good. dhl shipping
item shipped not very fast. my answer questions after a few days выслали that has, although .... urgent need invoice value for customs was the store answered: ok. and wait……. letter 5 put to the standard рассылает all parameters. i can not put seller 2!
Fantastic!!! Excellent quality!!! Amazing quality!!!Great down comforters. Thank you! Super-fast shipping! Absolutely love this comforters. High recommendation.
goods is the same as in description. the parcel arrived compact vacuum packaging, need to open carefully not to blanket порезать inside. very warm blanket. покупала is греет excellent and pyjamas without to sleep. хрустит slightly due to special fabric, holding down, like me this and crunch
excellent blanket. thick. exquisite not. duvet. want more!!!
Good store.Excellent product quality.
wow!!! really super blanket! light, пушистое, warm. одеяле there is a zipper on, contents to see. down!!! invested souvenir and. контактен store, namely suggested itself white. very very happy. thank him, business and prosperity
Super...but not communication with store...
cool thanks! ⭐⭐⭐⭐⭐
have заказываю second time, superrr quality!
all is excellent, on message posted fast very good, very fast, recommend quality first time will look good
very cool quilt!! high quality made, not fluff лезет. hot, теплолюбивых for especially.
thank you very much. satisfied i. it is very fast, отслеживалось no problem. very good packaging (4 layer). blanket heavy, suffused with tight, sizes as ordered, weight 3,8 kg. stitched good, thread not stick. store положи small towel gift satisfied вообщем quality. buy'll more